If your piece is not right for you, contact flatblonde.inc@gmail.com within 14 days of receiving your order to let us know you wish to return it. Include your name and order details.
We will provide the return address and instructions. Please send the item back within 14 days of notifying us.
Item condition
You may try on your garment to check its fit, as you would in a shop. Please handle it carefully and return it with its original tags and packaging wherever possible.
Wearing, washing, staining or damaging an item beyond what is necessary to check its fit may result in a deduction from your refund reflecting its reduced value.
Exchanges
Exchanges are subject to availability. Contact us with the piece you would like instead, and we will confirm the options, any price difference and delivery arrangements. If a suitable replacement is unavailable, you may request a return under the conditions above.
Return shipping
Customers cover the direct shipping costs of change-of-mind returns and exchanges. We recommend a tracked service and keeping proof of postage.
Return instructions will specify the appropriate address in Serbia or Greece.
Refunds
Refunds are issued through the original payment method within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the item or proof that it has been sent back, whichever comes first.
For a full-order cancellation, the refund includes the original standard delivery charge, but not any additional cost of an upgraded delivery service.
Preorders and Personalised pieces
Standard preorders follow the same return conditions as available-stock items.
Pieces made to your individual specifications, including a specifically requested custom length, may be excluded from change-of-mind returns and exchanges where permitted by law. Any applicable exclusion will be explained before you confirm your order.
Faulty or incorrect item
If your item arrives faulty, damaged or incorrect, email us with your order details and, where possible, photographs. We will arrange an appropriate remedy at no additional cost.
Personalisation does not remove your rights concerning faulty or incorrectly supplied goods. Nothing in this policy limits your statutory consumer rights.